cape town marathon virtual events

Sanlam Cape Town Marathon
Virtual Events

Welcome to the 5km, 10km and 21km road registration site for this year's virtual events. 
Note that the email provided below is essential for all event communications going forward.

STEP 1: REGISTER

NOTE: Safari Browser on iPhone does not work to register. Use Chrome or Firefox.

Set-up your phone correctly

iPHONE SETTINGS

Your phone's location services must be enabled, follow these steps:
1. Go to Settings > Privacy > Location Services
2. Make sure that Location Services is On
3. Scroll down to find the app > RUN (Sanlam Cape Town Marathon App Icon)
4. Click on the App icon and select:
- While Using the App
- Precise location (iOS 14+)

To improve accuracy:
a) Leave WIFI and Bluetooth ON during your activity
b) Make sure your phone is not running on Low Power Mode (you'll see a yellow battery light when this is happening). You can specifically disable it in Settings> Battery - disable Low Power Mode

ANDROID SETTINGS

When Battery Optimization is enabled, Android may restrict Location services and your GPS tracking information may be lost. For tracking to work properly on Android, you should disable any battery optimization settings including Power Saving Mode, Battery Management, Optimization or any third-party battery saver apps.

First, please check that your location settings are set to High accuracy in Settings > Connections > Location > Locating method > High accuracy.

Then, please follow these tips for your specific device:

Samsung
Settings > Apps > choose the menu in the upper right-hand > Special access > Optimize battery usage > All apps > Toggle OFF for SportSplits Tracker.

LG
Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for SportSplits Tracker.

Motorola
Settings > Battery > choose the menu in the upper right > Battery optimization > Not optimized > All Apps >SportSplits Tracker > Don't Optimize.

HTC
Settings > Power > Battery optimization > Not optimized > All apps > SportSplits Tracker > Don't optimize > Done.

Sony
Settings > Battery > choose the menu in the upper right > Battery optimization > Apps > SportSplits Tracker.

Huawei P20, Huawei P20 Lite, Huawei Mate 10
Phone settings > Battery > App launch and then set SportSplits Tracker app to "Manage manually" and make sure everything is turned on.
Turn Energy Settings to Normal and add SportSplits Tracker to "Protected Apps."
Settings > Apps > Advanced > Ignore optimizations > Allowed > All apps > SportSplits Tracker > Allow.

Huawei P9 Plus
Phone settings > Apps > Settings > Special access > Ignore battery optimization > select allow for SportSplits Tracker

Xiaomi (MIUI OS)
Settings > Additional Settings > Battery & performance > Manage apps battery usage > apps > SportSplits Tracker.
Settings > Additional Settings > Privacy > Location > ensure you are using High Accuracy for Location Mode and allowing location access.

PLEASE NOTE: Some Androids may still experience issues due to manufacturer defects even when all settings are correct. The following article lists devices that are known to be problematic: https://dontkillmyapp.com/

FAQ